Will my account data be deleted when the game will be released globally?

　　NO. The soft launch account data will not be deleted when the game will be released globally. Play freely without worrying about losing progress.

　　When will the game be released globally?

　　As of now the global release date is not fixed yet. We are collecting data and feedback from the soft launch so that we can address them before releasing the game globally. Please stay tuned!

　　I am not in the soft launch countries. Can I play the game by downloading the app from external website?

　　Yes you can play but you will get high ping issues and lagging. So we would advise you to wait for the global release.

　　What are the specifications to run Cyber Hunter?

　　Android：

　　At least 1.5G available space

　　Requires Android 4.3 or later

　　Requires OpenGL ES 3.0 or later

　　iOS：

　　Requires iOS 9.0 or later

　　Requires iPhone 5s or later/iPad mini 2 or later/iPad Air or later/iPod 6 or later

　　What is the customer support email address?

　　The customer support email address is gamecyberhunter@service.netease.com. Please use this email address for support tickets and to report any hackers you may encounter.

　　When will the PC version be released?

　　The PC version is currently under development and it will be released a bit after the mobile version is globally released.

　　When are we going to get our preregistration rewards?

　　The preregistration rewards will be sent after the game is released globally.

　　How can I submit a support ticket from within the game?

　　Settings - > Customer Support - > Contact us

　　Are there bots in the game?

　　Yes. There are bots in matches when the number of online players is low or offline during matchmaking to increase the competition. The higher your level, the more difficult it is to eliminate the bots.

　　How does the matchmaking work? Sometimes I get matched instantly and sometimes it takes quite some time to find a match.

　　Matchmaking depends on various factors like your in game level, your K/O rate, number of online players of your rank, etc. When more players of your rank are online, you can find matches almost instantly. However, when fewer players of your rank are online then it takes more time to find a match.

　　When will the next season begin?

　　The new season will begin during the Global launch. Until that time, season 1 will continue.

　　Can i use Samsung tuner to tune the game so that it runs smoothly?

　　NO. Usage of any software that modify the textures of the game is not allowed. Using other software/apps to modify the game is against the ToS. It will lead to permanent ban of the account.

　　How can I report a hacker?

　　If you find any hacker in game then you can report that player via the in game report system. However Please send us the picture showing the in game name of the hacker and your server and if possible a video or screenshot to our customer support : gamecyberhunter@service.netease.com

　　Can we create a custom room?

　　As of now, this feature is unavailable. However, we may implement it in the future.

　　When are we going to have new game modes?

　　New game modes are currently in development and will be released eventually in future updates. Please stay tuned!

　　Will this game have any tournaments or E-Sports?

　　Yes. We will hold E-Sports with exciting rewards! Announcements will be made prior to any E-Sports events. Please stay tuned!

　　If I change my server, will my character will be transferred to that server as well?

　　No. Your created character is restricted to the previously played server. You will have to start over in the other server, but your old character will still remain in the old server.

　　Can we move our account data between IOS to Android and vice versa?

　　Unfortunately no, it is not possible. You will have to start over on the new device.